Service Level Agreement (SLA)
Last updated: February 18, 2026
1. Scope
This SLA applies to MichiFinanzas hosted application availability for production environments.
This SLA does not apply to:
- Planned maintenance windows announced in advance.
- Third-party outages outside MichiFinanzas control (for example, app stores, cloud provider incidents, or ISP failures).
- Beta, preview, demo, or local development environments.
2. Service objective
Target monthly uptime objective: 99.5% for core API availability.
Core API availability means production users can authenticate and perform primary app operations (read/write expenses, budgets, and subscription status checks).
3. Incident response targets
- Critical incident acknowledgement target: within 4 hours.
- High severity incident acknowledgement target: within 8 business hours.
- Status updates for active critical incidents: at least every 8 hours.
4. Support channels
Primary support channel: in-app support ticket submission.
For legal/security issues, use the designated support and disclosure channels documented in the Security and Privacy pages.
5. Data durability and backups
MichiFinanzas uses cloud-native managed services with encryption at rest and in transit.
Backup and retention policies are configured per deployment environment and should be validated as part of production go-live checks.
6. Exclusions and limits
This SLA is a service target statement and does not create financial penalties or credits unless explicitly agreed in a separate written commercial contract.
7. Changes
MichiFinanzas may update this SLA as the platform evolves. Continued use after updates means acceptance of the current version.